Contact support

Email [email protected] — we aim to send a first response within 24 hours on business days (UTC+8, Monday–Friday).

Getting a faster answer

Include in your email:

• the email address of your Mafdet account (send from it if possible);
• for API problems: the request ID from the failing response or your Usage page, the model, and the approximate time (with timezone);
• for billing problems: the order number from the Recharge page or your Paddle receipt;
• what you expected, and what happened instead.

Never include your full API key, password, or payment card details in an email. We will never ask for them.

Subject-line conventions

• [SECURITY] — suspected account compromise, leaked key, or vulnerability report. These are triaged first; also disable the affected key in API Keys immediately.
• [BILLING] — payments, refunds (see the Refund Policy), invoices.
• [API] — errors, latency, model behavior.

Service status

Live availability of every public surface is on the status page. Incident notices are announced in the console. If you cannot reach the console at all, the API health endpoint is https://backend.mafdet.ai/health.